What we collect

Account details: your mobile number and email address, both of which we verify, plus the display name you choose and your language preference.

Bookings and purchases: the bays, lessons and events you book, credit top-ups, passes, gift cards and memberships, and the refunds we issue.

Payment: card payments are processed by Stripe. We never see or store your full card number; we keep Stripe's reference for the payment so we can refund it.

Technical: the IP address and browser used to sign in, kept for security and rate limiting.

Waitlist: if you leave your email before we open, we keep only that address and the language you chose.

Why we use it

To run your bookings: confirm them, remind you before your start time, let you reschedule or cancel, and settle payment.

To keep accounts safe: one-time codes by text or email, and limits on repeated attempts.

To meet our legal obligations: tax records (GST and PST), payment records and refund history.

With your consent: news about presale, opening and member events. Every message has a way to opt out.

Text messages

When you give us a mobile number you agree to receive transactional text messages from Teemate: verification codes, booking confirmations and reminders. Message frequency depends on your bookings. Message and data rates may apply. Reply STOP to opt out of reminders; you can still sign in by email. Reply HELP or email us for assistance. Carriers are not liable for delayed or undelivered messages.

Who we share it with

Service providers who process data for us under contract: Stripe (payments, Canada and the United States), Twilio (text messages), Resend (email), Neon (database hosting) and Vercel (website hosting). Some of these providers store data outside Canada.

Coaches see the name and contact details of the students booked with them.

We do not sell personal information. We disclose it only when the law requires it.

How long we keep it

Account and booking records are kept while your account is active and for seven years afterwards, as tax law requires for financial records. Verification codes are deleted after they expire. Waitlist emails are deleted once we open or when you ask.

Your choices

You can see and correct your details in My account. To access, correct or delete your personal information, or to withdraw consent, email hello@teemate.ca. We answer within 30 days. If you are not satisfied you may contact the Office of the Information and Privacy Commissioner for British Columbia.

Cookies

We use only the cookies needed to keep you signed in and to remember your language. We do not use advertising cookies.

Contact

Teemate Indoor Golf Club, Vancouver, British Columbia. Email: hello@teemate.ca.